Information and Resources


Your health is our top priority as we work together to combat the COVID-19 pandemic.

On this page, you'll find trusted resources and helpful links to keep you up-to-date and informed.

Frequently Asked Questions (FAQs) about COVID-19 and the COVID-19 Vaccine

Member Coverage Information

To view coverage information regarding testing and treatment for COVID-19, please click below:

We understand it's been a stressful year, and we are here for you.

If you need to talk to someone, Viva Health and Viva Medicare have nurses and social workers available to speak with you. Call us at 1-855-698-2273,
8 a.m. - 5 p.m., Monday - Friday.

Information For Providers

If you are a Viva Medicare Primary Care Physician or you would like information about the Connect for Quality Program, click here.

If you are a provider treating a Viva Health Commercial member or a specialist treating a Viva Medicare member, click here.


For the most up-to-date information on COVID-19 developments, please visit the CDC's website.

To find testing center locations and hours of operation, call the Alabama Department of Public Health toll-free at 1-888-264-2256. You will be asked for your zip code to help locate the site nearest you. The ADPH website at also offers a wealth of information and guidance about COVID-19 recommendations. FAQs are answered here.

How to Protect Yourself from COVID-19 Scams

If you think you may have been exposed to COVID-19 or you're experiencing symptoms, use the CDC's Symptom Checker.

Additional COVID-19 Information from Viva Health

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 5pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2021 Viva Health, Inc. All Rights Reserved.

Last updated 1/1/2021


Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).