Your health is our top priority as we work together to combat the COVID-19 pandemic. As concerns over the spread of the coronavirus disease (COVID-19) grow, we have put together resources, information, and helpful links to keep you up-to-date and informed. To view coverage information regarding testing and treatment for Coronavirus, please click below.



To view coverage information regarding testing and treatment for Coronavirus, please click below.

Our Member Service team will continue to be available. If you are a Commercial Member click here to contact us. If you are a Medicare Member, click here to contact us.



If you are a Viva Medicare primary care physician or you would like information about the Connect for Quality Program, click here.

If you are any provider treating a Viva Health Commercial member or if you are a specialist treating a Viva Medicare member, click here.


Viva Health Company Updates

Viva Health Responds to Health Crisis with Personal Outreach - Click here to view the press release.

Chief Medical Officer Dr. Tara M. Bryant discusses Viva Health's response to Covid-19.




  • We're here to help! With all the news about coronavirus, it's okay to feel a little stressed or anxious. If you need to talk to someone, Viva Health and Viva Medicare have nurses and social workers available for our members to speak with. Call us at 1-855-698-2273, 8 a.m. – 5 p.m., Monday - Friday.
  • For the most up to date information on COVID-19 developments, please visit the CDC’s website.
  • To find testing center locations and hours of operation, you can call the Alabama Department of Public Health toll free at 1-888-264-2256. You will be asked for your zip code to help locate the site nearest you. The ADPH website at also offers a wealth of information and guidance about COVID-19 recommendations. Frequently asked questions are answered here.
  • How to Protect Yourself from COVID-19 Scams
  • If you think you may have been exposed to COVID-19 or you're experiencing symptoms, you can use the CDC’S Symptom Checker.


Viva Health Cafes

To protect our members and community from the spread of coronavirus disease (COVID-19), the Viva Health Cafes are temporarily closed. Our Member Service team will continue to be available, to contact us click here.

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).