Customer Service

Alabama Power Retiree

We are excited to offer Viva Health to employees of Alabama Power. We pride ourselves on offering customers competitive benefits, outstanding value, and quality providers. Since we started in 1995, Viva Health has grown to be one of the largest health plans in the State of Alabama. Viva Health is a Member of the UAB Health System.

If you have any questions, please call Customer Service at 1-877-320-7504 or 205-558-7633 (TTY: 711) or e-mail us at vivamemberhelp@uabmc.edu. Our office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. Our Customer Service Representatives are here to help you.