Viva Health Café
The Viva Health Café is a comfortable, stress-free place to get answers to your Medicare questions, chat with some new friends and of course, enjoy a free cup of coffee.

Contact and Location

1550 Montgomery Hwy

Hoover, AL 35216
(205) 978-4911
TTY Number

8am - 5pm


No events are currently scheduled. Check back soon!

Learn more about Viva Medicare Advantage Plans!

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 5pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

© 2021 Viva Health, Inc. All Rights Reserved.
H0154_mcdoc581r19a_M_CMS Accepted 10/1/2020


1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

3For accommodation of persons with special needs at meetings, call 1-888-830-8482 (TTY users dial 711).

4You must continue to pay your Medicare Part B premium. Individuals must have Parts A and B to enroll. Not all plans available in every county.

5For most plans, $0 copay applies only to preferred generics filled at pharmacies offering preferred cost sharing. Please see Viva Medicare’s Pharmacy Directory for a complete list of pharmacies.

6Based on the 2011-2020 Medicare & You Handbooks for Alabama.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).