Viva Health Café
Florence
The Viva Health Café is a comfortable, stress-free place to get answers to your Medicare questions, chat with some new friends and of course, enjoy a free cup of coffee.
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Viva Health Cafés

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

© 2019 Viva Health, Inc. All Rights Reserved. Privacy Statement
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Last updated 04/15/2019

Disclaimers

1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

3You must continue to pay your Medicare Part B premium. Individuals must have Parts A and B to enroll. Not all plans available in every county.

4$0 copay applies only to prescriptions filled at pharmacies offering preferred cost sharing. The Viva Medicare Me pharmacy network offers limited access to pharmacies with preferred cost sharing in certain counties in Alabama. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, please call us at the numbers below or consult the online pharmacy directory at www.VivaMedicareMember.com.

5According to the 2019 Medicare & You Handbook for Alabama, Viva Medicare has a member satisfaction rating of 88% which is the highest in the state.



Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).