As concerns over the spread of the coronavirus disease (COVID-19) grow, we have put together resources, information, and helpful links to keep you up-to-date and informed. To view coverage information regarding testing and treatment for Coronavirus, please click below.

Our Member Service team will continue to be available. If you are a Commercial Member click here to contact us. If you are a Medicare Member, click here to contact us.


Viva Health Cafes

To protect our members and communication from the spread of coronavirus disease (COVID-19), the Viva Health Cafes are temporarily closed. Our Member Service team will continue to be available, to contact us click here.



For the most up to date information on COVID-19 developments, please visit the CDC’s website.

To find testing center locations and hours of operation, you can call the Alabama Department of Public Health toll free at 1-888-264-2256. You will be asked for your zip code to help locate the site nearest you. The ADPH website at also offers a wealth of information and guidance about COVID-19 recommendations. Frequently asked questions are answered here.

How to Protect Yourself from COVID-19 Scams

If you think you may have been exposed to COVID-19 or your experiencing symptoms, you can us the CDC’S Symptom Checker.

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).