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Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - March 31)
8am - 8pm CST Seven Days a Week

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You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form.

To find out information about the Medicare Ombudsman click here.

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

By clicking the links above you may be directed away from vivahealth.com
© 2019 Viva Health, Inc. All Rights Reserved.
H0154_mcdoc581r19a_M_CMS Accepted 09/29/2018
Last updated 10/1/2019

Disclaimers

1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

3Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.



Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).
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