USA AND VIVA Health

Beginning January 1, 2017, the University of South Alabama in coordination with USA Health will offer employees the opportunity to participate in a new health and dental plan, USA Viva Health & Dental Plan.

USA Viva Health & Dental Plan is a narrow network plan consisting of USA Health medical providers and select providers from the Viva Health network. Viva Health working with USA Health will ensure access to primary care and all medical specialties. To help employees avoid long wait times at urgent care offices, Teladoc will be included for USA employees at no cost! This telehealth service provides access to a locally-licensed physician via phone or video for common conditions resulting in zero cost for the employee, time saved, and convenience. Out-of-network services will only be available for emergency care and when approved by Viva Health's medical director.

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from vivahealth.com
© 2019 Viva Health, Inc. All Rights Reserved. Privacy Statement

Last updated 04/15/2019


Disclaimer: Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.

Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).