You may have noticed additional information written in multiple
languages in some of the materials you’ve received from Viva Health. Here are some questions and answers that will help
explain the extra information:
WHAT IS THIS NEW INFORMATION?
This new information comes from a non-discrimination provision
in the Affordable Care Act. The provision prohibits discrimination
in health coverage and care based on race, color, national origin,
sex, age, or disability.
WHAT DOES IT MEAN TO Viva Health AND ITS MEMBERS?
As part of the requirement, insurance companies and health
care providers issue new, standard notices to their members and
patients about their rights. This includes providing information
to people with limited English proficiency so that they know their
right to receive free language assistance services. To communicate
that message, Viva Health includes taglines written in Alabama’s
top non-English languages in many of our materials.
The short notice is included on the back of this newsletter, and the full
notice is available on Viva Health’s website, www.vivahealth.com.