Viva Health Blog

MEMBER FAQ:NON-DISCRIMINATION

You may have noticed additional information written in multiple languages in some of the materials you’ve received from Viva Health. Here are some questions and answers that will help explain the extra information:

WHAT IS THIS NEW INFORMATION?

This new information comes from a non-discrimination provision in the Affordable Care Act. The provision prohibits discrimination in health coverage and care based on race, color, national origin, sex, age, or disability.

WHAT DOES IT MEAN TO Viva Health AND ITS MEMBERS?

As part of the requirement, insurance companies and health care providers issue new, standard notices to their members and patients about their rights. This includes providing information to people with limited English proficiency so that they know their right to receive free language assistance services. To communicate that message, Viva Health includes taglines written in Alabama’s top non-English languages in many of our materials.

The short notice is included on the back of this newsletter, and the full notice is available on Viva Health’s website, www.vivahealth.com.

Viva Health Resources

Contact Us

Viva Health, Inc
417 20th Street North, Suite 1100
Birmingham, AL 35203

Monday - Friday from 8am - 6pm

Viva Health Customer Services
(205) 558-7474
(800) 294-7780
vivamemberhelp@uabmc.edu

We're here for you

If you have questions or complaints about your Viva Health plan or care that you have received, we want you to let us know right away.

© 2019 Viva Health, Inc. All Rights Reserved. Privacy Statement




Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).