Contact Viva Medicare

If you have questions about your Viva Medicare plan, please reach out to us. A licensed agent located right here in Alabama will be happy to assist you.

From October 1 – February 14, we’re open from 8am-8pm seven days a week. The rest of the year our call center is open from 8am-8pm Monday through Friday.

You can also call our toll-free number at 1-800-633-1542. TTY users should call the Alabama Relay Service at 711.


Locations & Services



Viva Medicare Member Services

Regular Hours: Monday-Friday, 8am-8pm
Extended Hours: (Oct 1 - Feb 14) 7 days a week, 8am-8pm
P: (205) 918-2067 or 1-800-633-1542
TTY Users Dial 711


Viva Health Welcome Center

417 20th Street North, Ste 100
Birmingham, AL 35203
Monday-Friday, 8am-5pm
P: (205) 558-7466

Birmingham

417 20th Street N Ste 100
Birmingham, AL 35203
Monday-Friday, 8am-5pm
P: (205) 558-7466

Grand River

6200 Grand River Blvd E
Leeds, AL 35094
Monday-Friday, 8 am - 5 pm
Saturday, 10 am - 2 pm
P: (205) 699-3040

Hoover

1550-K Montgomery Hwy
Birmingham, AL 35216
(near Ellis Piano on Hwy. 31)
Monday-Friday, 9am-5pm
P: (205) 978-4911

Montgomery

2107-B Eastern Blvd
Montgomery, AL 36117
(across the street from Home Depot)
Monday-Friday, 9am-5pm
P: (334) 272-8882

Mobile

3071 Dauphin St
Mobile, AL 36606
Monday-Friday, 9am-5pm
P: (251) 380-2222

Florence

Eliza Coffee Memorial Hospital
205 S Marengo St
Florence, AL 35603
Monday-Friday, 8am-5pm
P: (256) 787-8482

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Disclaimer
CMS

Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - February 14)
8am - 8pm CST Seven Days a Week

Legal

We're here for you

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form.

To find out information about the Medicare Ombudsman click here.

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

By clicking the links above you may be directed away from vivamedicaremember.com
© 2018 Viva Health, Inc. All Rights Reserved. Privacy Statement
H0154_mcdoc581r18A CMS Approved 11/14/2016
Last updated 05/30/2018


Disclaimers

1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.



Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).