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Legal Documents
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    Amended 1/1/2025 →
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    Effective Nov. 2024 →
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    Effective 12/1/2024 →
  • Certificate of Coverage
    2024-2025 →
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  • Summary of Benefits and Coverage
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  • How to access IRS Form 1095-B
    2023/2024 →
  • Certificate of Coverage
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  • Summary of Benefits
    2023-2024 →
  • Summary of Benefits and Coverage
    2023-2024 →
  • Cost Calculator Notices and Disclaimers
    2023 →
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  • Health Benefits FAQ
    Effective 2025 →
  • Recommended Immunizations for Adults 19+
    2025 →
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    2025 →
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    Effective 2025 →
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    Effective January 2021 →
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  • Resources for PEEHIP Members (smokers)

    Legal Documents
  • Privacy Notice
    Amended 1/1/2025 →
  • Non-Discrimination and Language Accessibility Notice
    Effective Nov. 2024 →
  • Wellness Benefits for Wellness Plans
    Effective 12/1/2024 →
  • Certificate of Coverage
    2024-2025 →
  • Summary of Benefits
    2024-2025 →
  • Summary of Benefits and Coverage
    2024-2025 →
  • How to access IRS Form 1095-B
    2023/2024 →
  • Certificate of Coverage
    2023-2024 →
  • Summary of Benefits
    2023-2024 →
  • Summary of Benefits and Coverage
    2023-2024 →
  • Cost Calculator Notices and Disclaimers
    2023 →
  • Additional Program Benefits
  • Health Benefits FAQ
    Effective 2025 →
  • Recommended Immunizations for Adults 19+
    2025 →
  • Recommended Immunizations for Children from 7 to 18 Years Old
    2025 →
  • Recommended Immunizations for Children from Birth to 6 Years Old
    2025 →
  • Bright Futures Preventive Pediatric Health Care Recommendations
    Effective 2025 →
  • Teladoc Telehealth Services
    →
  • Teladoc Telehealth Mental Health Services
    Effective January 2021 →
  • EyeMed Discount Program for Delta Dental Members
    →
  • Pharmacy Policies - General
  • Plan Formulary
    Effective 1/1/2025 →
  • Welcome to Viva
  • Appointment of Representative
    Complaints Process →
  • Personal Representative Appointment Form
    →

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    We're here for you

    If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

    You may also contact The Centers for Medicare & Medicaid Services (CMS) to file your complaint by clicking here and following the instructions on the form.  To find out more information about the Medicare Ombudsman, click here.

    H0154_mcdoc581r19a_M_CMS Accepted 10/1/2024

    Fraud Waste & Abuse First Tier, Downstream and Related Entities Nondiscrimination and Language Accessibility Notice Notice of Privacy Practices Accessibility

    1The Active&Fit Enterprise program is provided by American Specialty Health Fitness, Inc., a subsidiary of American Specialty Health Incorporated (ASH). All programs and services are not available in all areas. Active&Fit Enterprise is a trademark of ASH and used with permission herein. Fitness center participation may vary by location and is subject to change. Kits are subject to change.

    2Every year, Medicare evaluates plans based on a 5-star rating system. The Star Ratings referenced are for contract years 2016-2025.

    Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal.

    Viva Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, color, national origin, age, disability, or sex (including sex characteristics, including interstitial intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).

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