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Customer Service

Viva Medicare Extra Value (HMO SNP)
Forms and Resources

  • 2025 Extra Value Copay Sheet
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  • 2025 Extra Value Summary of Benefits
    View PDF →
  • 2025 Viva Medicare Extra Value Evidence of Coverage
    View PDF →
  • 2025 Viva Medicare Extra Value Annual Notice of Change Full Duals
    View PDF →
  • 2025 Viva Medicare Extra Value Annual Notice of Change Partial Duals
    View PDF →
  • 2025 Viva Medicare Plus, Premier, Prime, Extra Value, Classic, Extra Care, and Infirmary Health Advantage Plans Pharmacy Directory
    View PDF →
  • 2025 Viva Medicare Extra Value and HH Extra Care Plans Formulary (List of Covered Drugs)
    View PDF →
  • Diabetic Testing Supply Information
    View PDF →
  • Advance Directive for Health Care
    View PDF →
  • Reimbursement Claim Form
    View PDF →
  • Non-Discrimination Notice and Language Accessibility Services
    View PDF →
  • 2025 Medicare Star Rating
    View PDF →
  • 2025 Over-the-Counter (OTC) and Grocery Catalog
    View PDF →
  • Catálogo de Productos de 2025
    View PDF →
  • 2025 Silver&Fit Program Information
    View PDF →
  • 2025 Hearing Aid Coverage
    View PDF →
  • Viva Medicare Transportation Benefit Guide
    View PDF →
  • Flex Card 2025
    View PDF →
  • 2025 Enrollment Application
    View PDF →
  • 2025 Flex Card In-Network Retail Locations
    View PDF →
Formulary Search
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Phone: 205-558-7474 | Toll Free: 1-800-294-7780

TTY users, call: 711

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We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact The Centers for Medicare & Medicaid Services (CMS) to file your complaint by clicking here and following the instructions on the form.  To find out more information about the Medicare Ombudsman, click here.

H0154_mcdoc581r19a_M_CMS Accepted 10/1/2024

Fraud Waste & Abuse First Tier, Downstream and Related Entities Nondiscrimination and Language Accessibility Notice Notice of Privacy Practices Accessibility Health Equity Analysis

1Every year, Medicare evaluates plans based on a 5-star rating system. The Star Ratings referenced are for contract years 2016-2025.

Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal.

Viva Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, color, national origin, age, disability, or sex (including sex characteristics, including interstitial intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).

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