Monday - Friday 8am - 8pm
Enter Family ID Number + ID Suffix from your Viva Health ID Card below.
If you need any assistance logging in to your benefits page or if you would like to receive a hard copy of your plan materials, you may request them from Viva Health Customer Service toll-free at (800) 294-7780 or locally at (205) 558-7474. Representatives are available Monday through Friday between the hours of 8am and 5pm.
Sample viva health ID Card
To access your plan materials above, enter your Family ID number with your ID Suffix number added to the end. You can find these numbers on your viva health ID card. The numbers are highlighted in red on the sample card shown here (click here for larger version). For this sample, you would enter the numbers "0123456700".
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