Contact Viva Medicare

If you have questions about your Viva Medicare plan, please reach out to us. A licensed agent located right here in Alabama will be happy to assist you.

From October 1 – February 14, we’re open from 8am-8pm seven days a week. The rest of the year our call center is open from 8am-8pm Monday through Friday.

You can also call our toll-free number at 1-800-633-1542. TTY users should call the Alabama Relay Service at 711.

Locations & Services

Viva Medicare Member Services

Regular Hours: Monday-Friday, 8am-8pm
Extended Hours: (Oct 1 - Feb 14) 7 days a week, 8am-8pm
P: (205) 918-2067 or 1-800-633-1542
TTY Users Dial 711

Viva Health Welcome Center

417 20th Street North, Suite 100
Birmingham, AL 35203
Monday-Friday, 8am to 5pm
P: (205) 558-7466

Birmingham Cafe

833 Princeton Ave SW
POB III, Suite 110
Birmingham, AL 35211
Monday-Friday, 8am-4pm
P: (205) 785-5559

Grand River Cafe

6200 Grand River Blvd. E.
Ste. 438
Leeds, AL 35094
(next to Rue21)
Monday-Friday, 8 am - 5 pm
Saturday, 10 am - 2 pm
P: (205) 699-3040

Hoover Cafe

1550 - K Montgomery Hwy,
Birmingham, AL 35216
(near Ellis Piano on Hwy. 31)
Monday-Friday, 9am-5pm
P: (205) 978-4911

Montgomery Cafe

2107 - B Eastern Blvd,
Montgomery, AL 36117
(across the street from Home Depot)
Monday-Friday, 9am-5pm
P: (334) 272-8882

Mobile Cafe

3071 Dauphin St.
Mobile, AL 36606
Monday-Friday, 9am-5pm
P: (251) 380-2222

Viva Health Cafe
at Eliza Coffee Memorial Hospital

205 S Marengo St
Florence, AL 35603
Coming soon!

Have a Question or Comment?

Submit your questions or comments below. A customer service representative will contact you as soon as possible.

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Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - February 14)
8am - 8pm CST Seven Days a Week


We're here for you

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form.

To find out information about the Medicare Ombudsman click here.

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

By clicking the links above you may be directed away from
© 2018 Viva Health, Inc. All Rights Reserved. Privacy Statement
H0154_mcdoc581r18A CMS Approved 11/14/2016
Last updated 05/30/2018


1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).