Contact Viva Medicare

If you have questions about your Viva Medicare plan, please reach out to us. A licensed agent located right here in Alabama will be happy to assist you.

From October 1 – March 31, we’re open from 8am-8pm seven days a week. The rest of the year our call center is open from 8am-8pm Monday through Friday.

You can also call our toll-free number at 1-888-830-8482. TTY users should call the Alabama Relay Service at 711.

Locations & Services

Viva Medicare Member Services

Regular Hours: Monday-Friday, 8am-8pm
Extended Hours: (Oct 1 - Mar 31) 7 days a week, 8am-8pm
P: (205) 918-2067 or 1-800-633-1542
TTY Users Dial 711

Viva Health Welcome Center

417 20th Street North, Ste 100
Birmingham, AL 35203
Monday-Friday, 8am-5pm
P: (205) 558-7466


417 20th Street N Ste 100
Birmingham, AL 35203
Monday-Friday, 8am-5pm
P: (205) 558-7466

Grand River

6200 Grand River Blvd E
Ste 442
Leeds, AL 35094
Monday-Friday, 8am-5pm
Saturday, 10am-2pm
P: (205) 699-3040


1550-K Montgomery Hwy
Birmingham, AL 35216
(near Ellis Piano on Hwy. 31)
Monday-Friday, 9am-5pm
P: (205) 978-4911


2107-B Eastern Blvd
Montgomery, AL 36117
(across the street from Home Depot)
Monday-Friday, 9am-5pm
P: (334) 272-8882


3059 Dauphin Street
Mobile, AL 36606
Monday-Friday, 8am-5pm
P: (251) 380-2222


Eliza Coffee Memorial Hospital
205 S Marengo St
Florence, AL 35603
Monday-Friday, 8am-5pm
P: (256) 787-8482

Have a Question or Comment?

Submit your questions or comments below. A customer service representative will contact you as soon as possible.

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Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - March 31)
8am - 8pm CST Seven Days a Week


We're here for you

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form.

To find out information about the Medicare Ombudsman click here.

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

By clicking the links above you may be directed away from
© 2019 Viva Health, Inc. All Rights Reserved.
H0154_mcdoc581r19a_M_CMS Accepted 09/29/2018
Last updated 10/1/2019


1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

3Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).