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If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact The Centers for Medicare & Medicaid Services (CMS) to file your complaint by clicking here and following the instructions on the form. To find out more information about the Medicare Ombudsman, click here.

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Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal.

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