It’s important to us that you have the best experience possible with Viva Medicare and your doctors. We all work together as part of your health care community to make sure you get healthy, stay healthy, and live your best life.
Each year, surveys are sent to a random selection of Medicare members across the nation. The surveys are like a report card that lets us know what you think about the service we provide, how well your doctors take care of you, and how you feel about your overall health. These surveys help us make your experiences with Viva Medicare and your doctors even better.
Who sends the surveys?
The government agency that runs Medicare, called the Centers for Medicare & Medicaid Services, or CMS, and the National Committee for Quality Assurance, or NCQA, require that two surveys be sent each spring to some members in every Medicare Advantage plan.
Consumer Assessment of Healthcare Providers and System (CAHPS) Survey
The Consumer Assessment of Healthcare Providers and System, or CAHPS, survey is sent by the Agency for Healthcare Research and Quality. This survey asks questions about your experiences with your doctors, hospitals, home health care agencies, prescription drug plans, and your health insurance plan. The survey helps CMS compare health plans and see which ones are doing a great job of helping members improve their health and which ones are not.
Health Outcomes Survey (HOS)
The Health Outcomes Survey, or HOS, looks at how well health plans, like Viva Medicare, help members get healthy or stay healthy over time. Members who get this survey will get a follow-up survey a couple years later. The results are compared and health plans get a rating based on members feeling better, the same as, or worse than expected.
Why do the surveys matter?
CMS uses these surveys and key health care measures, like getting preventive screenings and tests for cancer and other diseases, managing diabetes and high blood pressure, and providing great customer service to give each Medicare health plan a rating from 1 - 5 Stars. 5 Stars is the highest possible rating.
Viva Medicare is the only plan in Alabama to earn a 5-Star rating two years in a row! This shows that CMS believes Viva Medicare is one of the top plans in the state and the nation. 5 Star plans get extra bonus money that is used to give you better benefits and savings.
If you receive a survey in the mail, please fill it out and send it in.