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Your health and wellness are important to us.

Below you will find a number of programs and resources widely recognized for providing high-quality services, assistance and information. From caregivers and mental health support to exercise and weight management assistance, we hope you find these resources as valuable as we do.
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VCare Program

VCare from Viva Health is a wellness program that works with your doctor to help you get stronger, more active, and more independent. It is offered to members who have specialized care management needs. This program is available to Viva Health members at no additional charge and is part of your benefit package.

The VCare Program provides your own nurse to make it easier for you to follow your doctor’s prescribed plan of care, resulting in a healthier and more independent you.

If you are interested in participating in the VCare Program, please call 1-855-698-2273 or locally
at 205-558-7660. TTY users please dial 711.
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Medication Therapy Management (MTM) is a patient-centered and comprehensive approach to help members understand their medications and use them safely.

The Medication Therapy Management (MTM) Program is not a covered benefit of Viva Medicare. Rather, it is a program available, at no additional cost, to members who meet certain criteria. You will be automatically enrolled in the Medication Therapy Management Program if you are considered an at-risk beneficiary under the VIVA Drug Management Program and/or meet ALL of the following three (3) criteria:


2023 MTM Program Criteria

1. Take eight (8) or more drugs from the following specific Part D drug classes:

  • Alpha Blockers,
  • angiotensin-converting enzyme (ACE) inhibitors,
  • angiotensin II receptor blockers (ARBs),
  • antihyperlipidemics,
  • antihypertensives,
  • beta blockers,
  • calcium channel blockers,
  • diuretics,
  • insulins,
  • oral hypoglycemics,
  • bisphosphonates,
  • digoxin,
  • hydralazine,
  • nitrates,
  • vasodilators,
  • abaloparatide,
  • calcitonin salmon nasal,
  • denosumab,
  • romosozumab,
  • teriparatide

AND

2. Have three (3) or more of the following long-term health conditions:

  • Osteoporosis
  • Chronic Heart Failure (CHF)
  • Diabetes
  • Dyslipidemia
  • Hypertension

AND

3. Have an anticipated annual drug spend of at least $4,696 for calendar year 2022 or $4,935 for 2023.


Members who meet eligibility requirements will be automatically enrolled and sent an invitation letter welcoming them to the program. After receiving the invitation letter, you will be contacted by a partnering local pharmacy, an MTM call center, or Viva Medicare pharmacist or other qualified provider to schedule your medication review. A CMR takes about 30 minutes and is usually offered once each year. A specially trained pharmacist or other qualified provider will review your medication history, including prescription and over-the-counter medications, and identify and resolve any medication issues. Confirmed medication-related problems and recommendations may be communicated to your prescriber. Upon completion of the CMR, you will be mailed a Medication Action Plan that provides steps you should take to help you get the best results from your medications, and a Personal Medication List that will help you keep track of your medications and how to use them the right way.

All members enrolled in Viva Medicare’s MTM Program will be provided education around safe disposal of prescription drugs that are controlled substances, drug take back programs, in-home disposal and cost-effective means to safely dispose of such drugs.

You may choose to disenroll from the MTM Program any time during the year or you may decline individual services without having to disenroll from the program. In addition to the CMR, all MTM eligible members will also receive a Targeted Medication Review (TMR). The pharmacy claims of all members who qualify for MTM will be reviewed every three months to identify any new or persistent drug therapy problems, such as the presence of potential safety problems and/or gaps in care involving adherence to chronic medications and omissions in care. If the TMR analysis identifies any issues, then follow-up intervention opportunities are communicated to your prescriber(s) via fax or mail.

For more information on Viva Medicare MTM Program, please contact our member services department at 1-800-633-1542 or 205-918-2067, TTY users call 711. Hours are Monday-Friday, 8 am - 8 pm. From October 1st to March 31st, seven days a week, 8 am - 8 pm.