If you have questions about your Viva Health group coverage, please reach out to us.

VIVA HEALTH Locations & Services

Contact By Phone

Toll Free: 1-800-294-7780
TTY Users: Dial 711
Hours: Monday-Friday, 8am - 5pm

After hours

Viva Health's on-call nurse:
1-800-294-7780, Option 1
Pharmacy inquiries:
1-800-294-7780, Option 2

Contact by Email

For general/non-urgent inquiries
response within 1 business day


417 20th Street North, Suite 1100
Birmingham, AL 35203

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).