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Your Pharmacy Benefits via Mobile App

If you have drug coverage through your Viva Health plan(i), our Pharmacy Benefit Manager – Express Scripts® – offers an advanced mobile app that allows you to easily access your pharmacy benefits and take advantage of helpful tools.


Simply search for "Express Scripts" in the app store on your smartphone or tablet and download the app to your device.


THROUGH THE APP, YOU CAN:

  • Find out if a drug is covered
  • Determine your cost for a covered drug
  • Locate the nearest pharmacy
  • Enroll in home delivery and request home delivery refills and renewals
  • Conduct safety checks to prevent harmful drug interactions

How can I access the app?

To use the app, you will need to create an Express Scripts® account. If you don’t already have one, creating an account is free and easy. You can also access the app’s tools and features through the
Express Scripts® website,
www.express-scripts.com.


Questions?

Do you have questions about your prescription benefits, or a specific question about prior authorizations for retail drugs?

Please call Viva Health Customer Service during regular business hours (Monday-Friday, 8:00a.m.-5:00p.m.) at 1-800-294-7780.

If you have questions after hours, or if you have a specific question about prior authorizations for specialty drugs or your home-delivery prescriptions, call Express Scripts® Customer Service at 1-855-778-1485.


Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from vivahealth.com
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Disclaimer: Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.

Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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