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Your Pharmacy Benefits via Mobile App

If you have drug coverage through your Viva Health plan(i), our Pharmacy Benefit Manager – Express Scripts® – offers an advanced mobile app that allows you to easily access your pharmacy benefits and take advantage of helpful tools.

Simply search for "Express Scripts" in the app store on your smartphone or tablet and download the app to your device.


  • Find out if a drug is covered
  • Determine your cost for a covered drug
  • Locate the nearest pharmacy
  • Enroll in home delivery and request home delivery refills and renewals
  • Conduct safety checks to prevent harmful drug interactions

How can I access the app?

To use the app, you will need to create an Express Scripts® account. If you don’t already have one, creating an account is free and easy. You can also access the app’s tools and features through the
Express Scripts® website,


Do you have questions about your prescription benefits, or a specific question about prior authorizations for retail drugs?

Please call Viva Health Customer Service during regular business hours (Monday-Friday, 8:00a.m.-5:00p.m.) at 1-800-294-7780.

If you have questions after hours, or if you have a specific question about prior authorizations for specialty drugs or your home-delivery prescriptions, call Express Scripts® Customer Service at 1-855-778-1485.

Contact Us

Viva Health Customer Service
205-558-7474 (local)
1-800-294-7780 (toll-free)
TTY users: dial 711
Hours: Monday-Friday, 8am-5pm

Viva Health, Inc.
417 20th Street North, Suite 1100
Birmingham, AL 35203

We're here for you

If you have questions or concerns about your Viva Health plan or the care you have received, please let us know.

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© 2019 Viva Health, Inc. All Rights Reserved.

Viva Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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