For members on plans that include this benefit(i), Viva Health offers a unique health care service through Teladoc™ that enables you to speak with a doctor via phone or video chat.

Teladoc™ can be a convenient and affordable option for non-critical conditions.

Many Viva Health plans include telehealth services through Teladoc™. This service offers access to board-certified doctors 24 hours a day, 7 days a week through phone and video consultations.

Consultations on most Viva Health plans are available for $45.00 per consultation.

Teladoc does not replace your primary care physician (PCP), but it can be a helpful supplement when you have a minor health issue and you can’t get in to see your PCP right away or want to avoid an urgent care center.

Teladoc doctors
can treat many medical conditions, including:

• Cold and flu symptoms
• Allergies
• Bronchitis
• Urinary tract infections
• Respiratory infections
• Sinus problems

Best of all: the average wait time for a doctor response is only 10 minutes!

How do I sign up?

Create your Teladoc account at Under "New to Teladoc," select "Get Started." Viva Health members are not provided with a Teladoc ID, so after completing the required information, select "I don’t know my username." Then select that your insurance provider offers access to Teladoc, and enter "Viva Health, Inc." in the field for the company. Continue to the next steps to complete your account.

We recommend that you create your account before you are sick. That way, it’s ready when you need it. Learn more about Teladoc by visiting their website at or by calling 1-800-TELADOC.

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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