Health & Wellness Resources
Nothing is more important than your health and wellness.
Below you will find a number of programs and resources widely recognized for providing high quality services, assistance and information. From caregivers and mental health support to exercise and weight management assistance, we hope you find these resources as valuable as we do. Please bookmark this page for your future references.
The VCare program is available to qualifying Viva members at no additional charge. The VCare program provides members with a nurse who helps make it easier for them to follow their doctors' prescribed health care program. This results in healthier and more independent members. The focus of the VCare program is to foster medication adherence, increase self-management skills, increase member participation in their plan of care and improve outcomes while maintaining the member in the least restrictive setting.
If you are interested in participating in the VCare Program, please call:1-855-698-2273 or locally at 205-558-7660. TTY users please dial 711.
Member Health Topic Resources
Are you planning to have a test or procedure, but are unsure of what questions to ask your doctor? The American Board of Internal Medicine, along with Consumer Reports and more than 70 medical specialty societies, launched the Choosing Wisely® campaign with the goal of helping doctors and patients have informed conversations about what care is best for them and the right questions to ask their physician about when tests and procedures may be appropriate. To see and search a list of topics, along with information to help you discuss them, click here.
Why is Viva calling me?
Viva Medicare reaches out to our members for many reasons.
We want to help you maintain your health and make sure you’re getting the most out of your benefits. When you receive a call from Viva Medicare, it will be from one of our nurses, pharmacists, employees, or a trusted vendor. You may also receive an automated call from us. We will do the following things:
- We will tell you Viva Medicare is calling you
- We will tell you the reason we are calling you
- We will provide you with a call back number
Viva Medicare will never ask you for your financial information on these calls. If you want us to contact you a different way or you are not sure that the call you are receiving is legitimate, you should call Viva Medicare Member Services at 800-633-1542 or 205-918-2067 (Monday-Friday, 8am-8pm).
|Why is Viva Calling?
||Why is it important?
To give information about Health Screenings and services based on your age and/or health.
*A staff member from your PCP’s office may call as well as Viva employees.
We will help set up appointments that you need. In some cases, we may schedule an in-home visit.
The appointments will be for services like an Annual Check Up, Mammogram, Vision Screening, Colon Cancer Screening, Flu Shot, and/ or Diabetes tests.
If your PCP is hosting a “Viva Day”, you may be contacted to accept an appointment for your annual physical or, if diabetic, an eye scan.
To review your current medications to make sure you are taking the right medicines in the right way. We will also remind you when it is time to fill your prescriptions.
*CVS/Caremark may call you. They administer the prescription benefits on behalf of Viva Medicare.
We want to make sure that you are getting your medications on time and using them safely. In addition, the Centers for Medicare & Medicaid Services (CMS) requires Viva Medicare to complete medication review activities.
To speak with you about your general health.
We are required to complete a Health Risk Assessment (HRA) on all new members and yearly for many members.
The HRA is a series of questions about your health. It helps us develop a care plan and determine if we have support services that you may need to stay healthy.
To check on you after you’ve been in the hospital or to help you manage a serious health issue.
We want to make sure you are doing well after coming home from the hospital. When we call we may ask about your medications, your doctor’s instructions after discharge, and your follow up appointments.
If you have a serious health condition or multiple chronic conditions, we want to help. We have a variety of different health professionals including nurses and pharmacists to make sure you’re getting the services you need.
To invite you to an event Viva Medicare is hosting.
We hold regular events for our members at our Viva Health Café locations. You can attend events such as healthy cooking classes, exercise classes, bingo, crafts days, and much more.
To ask you about your satisfaction with Viva Medicare and your health status.
*The call could be from The Centers for Medicare & Medicaid Services (CMS) or be an electronic call from Viva Medicare.
Each year CMS selects a sample of our members to ask about their satisfaction with Viva Medicare, our doctors, and other issues that may affect their health and well-being. This helps us address issues and understand how well we are serving you.
We do not know who CMS selects for these member surveys, but the results impact our Star Rating so we appreciate your participation in the surveys if you are asked.
With your Viva Medicare coverage, you can get a flu shot every year at no cost to you.
A flu shot can protect you from getting sick and protect your loved ones from catching the flu from you. Getting vaccinated is the most effective way to protect against the flu. If you need help finding a location to get your flu shot, give us a call.
Below are the most frequently asked questions (FAQs) we get about the Flu Shot at Viva Medicare:
Who needs the Flu Shot?
Almost everyone 6 months of age or older should get a flu shot, unless you have a history of severe allergic reactions to any component of the vaccine.
Why do I need a Flu Shot?
A flu shot can protect you from getting sick and protect your loved ones from catching the flu from you. Getting vaccinated is the most effective way to protect against the flu.
I've heard you can get the flu even with the shot. What's the point?
The flu shot will prevent the flu most of the time. Even if you still get the flu, the vaccine
reduces the severity of the disease and decreases the rate of complications by 50 to 60
percent and death by approximately 80 percent.
Does the Flu Shot give me the flu?
No. The flu vaccine does not contain the live virus so it is impossible to get the
flu from the vaccine. Side effects from the shot may occur in some people for a
day or two, such as mild soreness, redness, or swelling at the injection site,
headache, or a low-grade fever.
Flu season is not until winter. Why should I get a shot now?
It does not have to be cold to be flu season. The flu season, as defined
by the Centers for Disease Control and Prevention (CDC), lasts from
late fall through early spring. Get your vaccine now so your body is
able to fight the virus when you are first exposed.
Will my Viva Medicare plan cover the Flu Shot?
Yes! With your Viva Medicare coverage, you can get a flu shot every year at no cost to you.
Where can I get my Flu Shot?
Members on Viva Medicare plans with Part D prescription drug coverage can visit any network pharmacy or network doctor’s office offering flu shots. Viva Medicare Select members (without Part D drug coverage) will receive a flu shot voucher in the mail to use at any CVS Pharmacy.
**Please show your Viva Medicare card
wherever you get your flu shot**
Is the Pneumonia Shot the same as the Flu Shot?
No. The pneumonia shot is different from the flu shot.
It can also be called the pneumococcal vaccine.