Plan Materials Login

Login to View Your Plan Materials

Enter Family ID Number + ID Suffix from your Viva Health ID Card below.

If you need any assistance logging in to your benefits page or if you would like to receive a hard copy of your plan materials, you may request them from Viva Health Customer Service toll-free at (800) 294-7780 or locally at (205) 558-7474. Representatives are available Monday through Friday between the hours of 8am and 5pm.

Sample viva health ID Card

To access your plan materials above, enter your Family ID number with your ID Suffix number added to the end. You can find these numbers on your viva health ID card. The numbers are highlighted in red on the sample card shown here (click here for larger version). For this sample, you would enter the numbers "0123456700".

Contact Us

Phone: 205-558-7474
Toll-free: 1-800-294-7780
TTY users, call: 711
Monday - Friday, 8am - 8pm CST
Extended Office Hours:
(October 1 - March 31)
Monday - Sunday, 8am - 8pm CST

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from vivahealth.com
© 2020 Viva Health, Inc. All Rights Reserved.

Last updated 10/1/2019


Disclaimer: Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.

Viva MedicareExtra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).