FAQs

Viva Health and Alabama Power have worked hand in hand to provide coverage that is focused on preventative care.

Viva Health prides itself on providing quality driven coverage and excellent service to each of our members. To service you, we offer a dedicated customer service team, and our phone lines are operated by real people. One-on-one personal service is available at the Viva Health Headquarters Welcome Center in Birmingham, as well as in our Viva Health Cafés located in Hoover, Montgomery, and Mobile.

Additionally, we offer our VCare care management program which assists our members in following their specified care plan at home, including an option for at-home visits.

Most likely, no. If your current provider accepts Viva Health then you will not have to change. Also, if you join this plan you will not have any copays for visits to network Primary Care Providers.

Viva Health has an extensive provider network in Alabama consisting of 85 hospitals and over 15,000 providers. Chances are we have your doctor. You can search the network here.

This plan has been designed by Alabama Power and Viva Health to focus on preventive care.

Because you have no copays for preventive visits and low copays for primary care, you can expect to save money on your copays every time you or one of your dependents visits a network PCP. If you are diabetic, you can also save money on your diabetic supplies since there is no copay for a 30 day supply on those either.

Although immeasurable, there are potential indirect cost savings that you may also experience. Through increased primary care visits it is possible that your PCP may detect a potentially chronic illness earlier than before and avert high cost hospital stays or treatments down the road.

There is no waiting period for pre-existing conditions on this plan. In fact, diabetic supplies are covered 100% for a 30 day supply under this plan.

Over 100,000 Alabamians trust their health coverage to Viva Health, an Alabama based health plan that was founded in 1995 and an affiliate of the UAB Health System. Viva Health backs our health benefits with industry leading customer service and an extensive service area with 85 hospitals and over 15,000 providers.