Care Plans

COMPLIANCE TRAINING DOCUMENTS

Viva Health COVERAGE POLICIES AND CRITERIA

Forms

Before submitting a form to Viva Health please review our coverage criteria, which can be found here.

WAIVER OF LIABILITY

Appeals Process for Non-contracted Medicare Providers

Pursuant to federal regulations governing the Medicare Advantage program, non-contracted providers may request reconsideration (appeal) of a Medicare Advantage plan payment denial determination. To appeal a claim denial, a written request and a completed Waiver of Liability Statement form must be submitted to Viva Medicare within 60 calendar days of the date on the claim denial letter. Please also submit a copy of the original claim, remittance notification showing the denial, and any clinical records and other documentation that will support your argument for reimbursement.

The Centers for Medicare and Medicaid Services (CMS) describes the Medicare appeal process available to non-contracted providers in Section 60.1.1 of Chapter 13 of the Medicare Managed Care Manual, which is titled "Non-Contracted Provider Appeals". Section 60.1.1 of Chapter 13 of the Medicare Managed Care Manual states:

A non-contracted provider, on his or her own behalf, is permitted to file a standard appeal for a denied claim only if the non-contracted provider completes a waiver of liability statement, which provides that the non-contracted provider will not bill the enrollee regardless of the outcome of the appeal.

Click the link below to obtain a copy of the Waiver of Liability Statement form. Please note that the Waiver of Liability Statement form must be completed in its entirety. The Medicare Health Insurance Claim Number (HICN) must be included on the Waiver of Liability Statement form.

Please submit the completed Waiver of Liability Statement and your written appeal request to:

VIVA MEDICARE
Medicare Appeals Coordinator
417 20th Street North, Suite 1100
Birmingham, AL 35203
FAX: (205)933-1239

If you have questions regarding the non-contracted provider appeal process, please contact our Customer Service Department at (205) 558-7474 or 1-800-294-7780.

FRAUD COMPLAINT

If you suspect Medicare fraud or abuse, please click the link below to file your complaint. Your name is not required.

Viva Medicare will protect your anonymity to the fullest extent of the law.

FORMULARY INFORMATION LIST

A note on compounding drugs

Compound drugs except when used for medically accepted indications that are supported by citations in standard reference compendia for the specific route of administration being prescribed. Only National Drug Codes (NDCs) for FDA approved prescription drug products are covered. Traditional compounding bulk powders, chemicals, creams, and similar products are not FDA-approved drug products and are not covered. Compounded products that are copies of commercially available FDA-approved drug products and drugs coded as OTC (over the counter) are not covered. All compounded prescriptions are subject to review and those with a total cost exceeding $200 are subject to Prior Approval.

PRIOR AUTHORIZATION LIST

Viva Health is excited to partner with eviCore (formerly CareCore National) for certain Prior Authorizations.

The current list of Prior Authorizations can be found in the documents below. To obtain a Prior Authorization from eviCore, you can either visit www.carecorenational.com and log in under the "Ordering Provider Login" section or click "Register" within the same section to create an account and begin submitting requests. You can also call eviCore at (855) 774-1322 to submit a request.

Prior Authorization requests for radiology services through eviCore are effective for dates of service beginning 1/15/15 and are for Medicare and Commercial lines of business. Prior Authorization requests for medical oncology services through eviCore are effective for dates of service beginning 7/1/18 and are for Commercial lines of business only.

PROVIDER MANUALS AND GUIDES

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